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Returns & Refund Policy
At Mitchell and Son, we take pride in the quality of our artisanal food products. If you receive an item that is damaged or incorrect, please notify us within 48 hours of delivery to initiate a return or replacement.
1
Contact Support
Email our customer service team with your order number and a brief description of the issue.
2
Provide Documentation
Attach clear photographs of the damaged product and the original packaging for quality assessment.
3
Return Authorization
Wait for our team to review your request and provide a return shipping label if the return is approved.
4
Receive Refund
Once we receive the item, we will process your refund or dispatch a replacement within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing