Frequently Asked Questions
Everything you need to know about our premium food products and delivery services.
How do you ensure the freshness of perishable items during transit?
We use specialized temperature-controlled packaging, including insulated liners and non-toxic gel ice packs, to ensure your products remain at the optimal temperature from our warehouse to your doorstep.
Where does Mitchell and Son source its ingredients?
We pride ourselves on quality and sustainability. We partner with local farmers and certified international suppliers who adhere to the highest standards of organic and ethical food production.
What is your shipping policy for refrigerated goods?
To maintain peak freshness, all refrigerated items are shipped via Express Delivery. Orders placed after Thursday are typically held until Monday to avoid transit delays over the weekend.
Do you offer options for customers with specific dietary restrictions?
Yes, our website features filters for gluten-free, vegan, nut-free, and dairy-free products. Detailed ingredient lists and allergen warnings are provided on every product page.
What should I do if my order arrives damaged or spoiled?
Customer satisfaction is our priority. If your order is not in perfect condition, please contact our support team within 24 hours of delivery with a photo of the items, and we will issue a full refund or replacement.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS notification containing a tracking link so you can monitor your delivery's progress.